Refund Policy

If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else.

You can return or exchange your purchase for up to 120 days from the purchase date.

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. Please contact us directly to arrange this.

Telephone: 01273 480 217

Return items to:

Harvey’s Depot and Collections
Daveys Lane
East Sussex BN7 2BQ

With regards to goods couriered the following will take place:

  • If the item did not arrive in time for specified date (the date you have chosen when the order was placed) – Full Refund including postage
  • If the item was damaged and refused delivery (see Delivery and Returns) – Full Refund including postage
  • If the item arrived damage but not refused delivery and needs to be arranged to be collected via courier (see Delivery & Returns) – Refund not including postage.

In all circumstances please contact us directly (above) and we will do everything we are able to, to satisfy the order. 

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Christmas Deliveries

Order online by 10am THURSDAY 17TH DECEMBER for guaranteed Christmas Delivery.

december delivery dates information

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