Delivery and Returns

If the answer to your questions isn't here you can always contact us directly on 01273 480217 or Email us

Find general Online Shop F.A.Qs here.

    • IMPORTANT INFORMATION

      NOTICE: Due to the ongoing Covid_19 situation we have been advised that our couriers at APC will be signing for items on the customers behalf for the safety of their staff, and to abide by the Governments social distancing strategies.

      • All orders containing alcohol must be signed for by an adult (18+). Due to this, we are unable to leave items in a safe place.
      • All orders are processed by 12pm every day – orders made after this time will be dispatched the following day:
        • An item ordered on Monday before 12pm will be dispatched that day, orders made after 12pm will be dispatched on Tuesday. Items ordered on a Friday before 12pm will be dispatched that day, and after 12pm the following Monday.
        • When selecting a Harvey's Direct Delivery service please go to the tab below for more information on cut-offs for the these days. ↓
      • Polypins are dispatched Monday to Thursday, delivered Tuesday to Friday only. This is due to the live nature of the product.
      • Please note requested delivery dates are subject to the delivery time stated below and are not guaranteed.
    • OUR RATES

       




      Delivered By Delivery Time Price Per Item Items
      Courier1-2 working days1 or more items: £7.95 Flat Fee All
      Courier Local/ BN Postcodes Only1-2 working days£5.95 - £7.95All
      Harvey's Direct DeliveryOnce a week 
      Selected 'RH': Tuesday 
      Selected 'TN': Wednesday 
      Selected 'BN': Thursday 
      £3.50All
      Harvey's Direct Delivery LewesFriday's OnlyFreeAll
      Royal Mail (up to courier price threshold)2-3 working daysFrom £2.95Gifts, Glassware, Breweriana, Clothing, & Memberships
    • COURIER AND TRACKING

      Track your order here: www.apc-overnight.com 
      Queries about your order: 0800 37 37 37

      When an order is placed and the correct email address supplied, APC will send an email including your tracking number. Please check your junk email if they are not listed in your email address book.

      Please Note: APC is unable to guarantee a time of delivery. Our items are delivered Monday to Friday between 9am and 5.30pm. If you wish to nominate a neighbour, please put their house number in the comments box in the checkout. Items undelivered will be returned to our depot.

      Our shipping costs are calculated on the weight and number of the items selected and UK Value Added Tax is included in the Postage Price.

      If you have any concerns over your order please contact our shop on 01273 480 217.

    • EXCLUDED POSTCODES

      Unfortunately, we are currently unable to deliver to the following UK Mainland postcodes:

      • BT
      • IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9
      • TR21, TR22, TR23, TR24, TR25
      • PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
      • AB30, AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
      • FK17, FK18, FK19, FK20, FK21, FK22, FK23, FK24, FK25, FK26, FK27, FK28, FK29, FK30, FK31, FK32, FK33, FK34, FK35, FK36, FK37, FK38, FK39, FK40, FK41, FK42, FK43, FK44, FK45, FK46, FK47, FK48, FK49, FK50, FK51, FK52, FK53, FK54, FK55, FK56, FK57, FK58, FK59, FK60, FK61, FK62, FK63, FK64, FK65, FK66, FK67, FK68, FK69, FK70, FK71, FK72, FK73, FK74, FK75, FK76, FK77, FK78, FK79, FK80, FK81, FK82, FK83, FK84, FK85, FK86, FK87, FK88, FK89, FK90, FK91, FK92, FK93, FK94, FK95, FK96, FK97, FK98, FK99
      • G83
      • IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63
      • KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
      • PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40
      • PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50
      • HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
      • IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56
      • KA27, KA28
      • KW15, KW16, KW17
      • PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
      • PH42, PH43, PH44
      • ZE1, ZE2, ZE3
      • GY, JE
    • DIRECT LOCAL DELIVERY

      Some postcodes qualify for Direct Delivery rates, if this rate applies to you this will be offered to you at the checkout.

      When selecting a Direct Delivery slot please be aware these will only be delivered on the days specified. If this day doesn't suit your order please select the courier option instead.

      Orders must be placed by 12pm the preceding day to be eligible for the selected Direct Delivery day that week. Orders made after 12pm the preceding day will be forwarded on to the next weeks delivery.

      • An order placed before 12pm on Monday for 'RH' Direct Delivery will be delivered the following day. Orders placed after 12pm on Monday for 'RH' Direct Delivery will dispatched a week later on the following Tuesday delivery.

      Postcodes:

      Selected 'RH'Tuesday / £3.50

      Selected 'TN': Wednesday / £3.50

      Selected 'BN': Thursday / £3.50

      Lewes & Local: Friday / Free

    • ROYAL MAIL

      Please allow up to 7 working days for delivery. Note we will not be able to track your item once it has been sent and can not be held responsible for any items undelivered.

    • DAVEYS LANE CUSTOMER COLLECTIONS

      THIS SERVICE IS CURRENTLY UNAVAILABLE

      More information here: https://www.harveys.org.uk/news/harveys-shop-closure-update

      Online Customer Collections are only available from our Depot site in Lewes:

      Daveys Lane,
      Brooks Road,
      Lewes,
      East Sussex,
      BN7 2BQ

      When you collect your items please arrive on the day specified at the checkout and wear a face covering when entering our depot. 

      Same day collections can be collected 1hr after ordering. Please bring your order details with you.

      Daveys Lane can be found opposite the Aldi store in Lewes. Follow the signs as you drive through the car park and round to our customer collection area.
      To keep our staff and customers safe all collections are no contact.

      Available: Currently Unavailable

    • How do I send my E-Gift Card?

      E-Gift cards are emailed to the customer upon payment in the online shop, from there you can email your E-gift card to your recipient or print it out and post it in a card them. Please visit the E-Gift card product page for more information.
    • INTERNATIONAL DELIVERY

      We do not ship outside of UK Mainland and are unable to deliver to some Mainland postcodes (see EXCLUDED POSTCODES above ^).

    • SATURDAY DELIVERY

      We do not offer a Saturday or weekend delivery service at this time.

    • RETURNS

      Available Monday - Friday: 10.00am – 5.00pm


      Your rights to return goods are protected under the EU Distance Selling Directive.


      View our Refund Policy


      If, for any reason, you are not happy with your order then please contact Harvey’s Brewery Shop and we will arrange with you for the return of your order and to resolve any problems.


      It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature, or if you have not received your items within 10 days of ordering, please advise us by e-mail at shop@harveys.org.uk.


      Merchandise
      Please return any merchandise to the Harvey's Depot and Collections and any unsuitable merchandise in good condition. We will always do our best to resolve any issues with items and replace or refund items when possible. Harvey and Son Lewes (Ltd) retain the right to refuse refunds or exchanges on items that have been worn or degraded through use.


      Bottled Beer
      Damage in transit – should you experience any breakages in transit then please contact Harvey’s Brewery Shop as soon as possible.


      Polypins
      Please contact us as soon as possible at the Harvey’s Brewery Shop if your Polypin has not arrived in time. If there are any issues with quality and the beer has been stored correctly, as directed in the enclosed Caring For Your Polypins guide, and is within its shelf-life, we will arrange for the beer to be collected so it can be tested in our quality control unit.
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    Christmas Deliveries

    Order online by 10am THURSDAY 17TH DECEMBER for guaranteed Christmas Delivery.

    december delivery dates information

    Age verification

    Are you of 18 years or older? Please confirm you are of legal drinking age to enter our shop

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