Delivery and Returns

 If the answer to your questions isn't here you can always contact us directly on 01273 480217 or Email us. 

Find general Online Shop F.A.Qs here.

• IMPORTANT INFORMATION

  • All orders containing alcohol must be signed for by an adult (18+). Due to this, we are unable to leave items in a safe place.
  • We do not ship outside of UK Mainland and are unable to deliver to some Mainland postcodes (see below).
  • Orders are processed by 12 noon every day – orders made after 12 noon will be dispatched the following day:
  • An item ordered on Monday before 12.00 will be dispatched that day, orders made after 12.00 will be dispatched on Tuesday. Items ordered on a Friday before 12.00 will be dispatched that day, and after 12.00 the following Monday.
  • Polypins are dispatched Monday to Thursday, delivered Tuesday to Friday only. This is due to the live nature of the product.
  • We do not offer a weekend delivery service at this time.
  • Please note requested delivery dates are subject to the delivery time stated below and are not guaranteed.

• December Deliveries

  To ensure your gifts arrive in time for Christmas, please place your orders by 12pm on Monday, 18th December for GUARANTEED courier deliveries.

  Note: While we will continue to dispatch orders after this date, we cannot guarantee their delivery in time for Christmas.

  Courier dispatch will occur on the 27th and 28th December 2023, pause over New Year then restart on Wednesday, 3rd January 2024.

  If you have any questions or concerns, please don't hesitate to reach out to our customer support team.

• OUR RATES

   

  Product	Delivered By	Delivery Time	Price Per Item
  All Products	Courier	1-2 working days	1 or more items: £6.95
  All Products	Courier Local/ BN Postcodes Only	1-2 working days	£5.95
  All Products	Harvey's Direct Delivery	Once a week Selected 'RH': Tuesday Selected 'TN': Wednesday Selected 'BN': Thursday	£3.50
  All Products	Harvey's Direct Delivery Lewes	Friday's Only	Free
  Gift items: Glassware, Breweriana, Clothing, & Memberships	Royal Mail (up to courier price threshold)	2-3 working days	From £2.95

• COURIER AND TRACKING

  Courier

  When an order is placed and the correct email address supplied,  you will receive a confirmation email from ourselves when we have received the order.

  An email from your courier with your tracking information will be sent to you when the item is dispatched.

  Our items are delivered Monday to Friday between 9am and 5pm.

  If you wish to nominate a neighbour, please put their house number in the comments box in the checkout.

  Our shipping costs are calculated on the weight and number of the items selected and UK Value Added Tax is included in the Postage Price. If you have any concerns over your order please contact our shop on 01273 480 217.

  
  

• LOCAL DELIVERY

  Some postcodes qualify for local delivery rates, if this rate applies to you this will be offered to you at the checkout.

  When selecting a local delivery slot please be aware these will only be delivered on the days specified.

  If this day doesn't suit your order please select the courier option instead.

  Postcodes: Selected

  'RH': Tuesday / £3.50 Selected - 

  'TN': Wednesday / £3.50 Selected

  'BN': Thursday / £3.50

  Lewes & Local: Friday / Free

• ROYAL MAIL

  *Please allow up to 7 working days for delivery.

  Note we will not be able to track your item once it has been sent and can not be held responsible for any items undelivered.

• CUSTOMER COLLECTIONS

  Online Click and Collect orders are available from our Brewery Shop in Lewes:

  Harvey's Brewery Shop,

  6 Cliffe High Street,

  Lewes,

  East Sussex,

  BN7 2AH

  Tuesday - Saturday, 10am - 5pm

  Good's will be available the following day.

• RETURNS

  If, for any reason, you are not happy with your order then please contact Harvey’s Brewery Shop and we will arrange with you for the return of your order and to resolve any problems. It is essential to check all goods before signing for them.

  If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature, or if you have not received your items within 10 days of ordering, please advise us by e-mail at shop@harveys.org.uk..

  Merchandise

  Please return any merchandise to our Harvey’s Brewery Shop and any unsuitable merchandise in good condition. We will always do our best to resolve any issues with items and replace or refund items when possible. Harvey and Son Lewes (Ltd) retain the right to refuse refunds or exchanges on items that have been worn or degraded through use.

  Bottled Beers

  Damage in transit – should you experience any breakages in transit then please contact Harvey’s Brewery Shop as soon as possible.

  Polypins

  Please contact us as soon as possible at the Harvey’s Brewery Shop if your Polypin has not arrived in time.

  If there are any issues with quality and the beer has been stored correctly, as directed in our guide to Caring For Your Polypins, and is within its shelf-life, we will arrange for the beer to be collected so it can be tested in our quality control unit.

• EXCLUDED POSTCODES

  Unfortunately, we are currently unable to deliver to the following UK Mainland postcodes:

  • BT
  • IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9
  • TR21, TR22, TR23, TR24, TR25 AB30,
  • AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
  • FK17, FK18, FK19, FK20, FK21, FK22, FK23, FK24, FK25, FK26, FK27, FK28, FK29, FK30, FK31, FK32, FK33, FK34, FK35, FK36, FK37, FK38, FK39, FK40, FK41, FK42, FK43, FK44, FK45, FK46, FK47, FK48, FK49, FK50, FK51, FK52, FK53, FK54, FK55, FK56, FK57, FK58, FK59, FK60, FK61, FK62, FK63, FK64, FK65, FK66, FK67, FK68, FK69, FK70, FK71, FK72, FK73, FK74, FK75, FK76, FK77, FK78, FK79, FK80, FK81, FK82, FK83, FK84, FK85, FK86, FK87, FK88, FK89, FK90, FK91, FK92, FK93, FK94, FK95, FK96, FK97, FK98, FK99
  • G83
  • IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63
  • KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
  • PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40 PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50
  • HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9 IV40, IV41,
  • IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56
  • KA27, KA28 KW15, KW16, KW17
  • PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
  • PH42, PH43, PH44
  • ZE1, ZE2, ZE3
  • GY , JE

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