Delivery and Returns
Our online delivery service is running as usual, please be aware of the below terms and conditions when placing an order.
CHRISTMAS AND NEW YEAR
Get your online orders in by 10am Thursday 17th December 2020 for guaranteed delivery before Christmas.
Orders made after this time will be dispatched as quickly as possible, but we can not guarantee a delivery before Christmas.
The following dispatch days after Christmas will be the 29th and 30th December, then after closing for New year, normal services will resume on Monday 4th January 2021.
NOTICE: Due to the ongoing Covid_19 situation we have been advised that our couriers at APC will be signing for items on the customers behalf for the safety of their staff, and to abide by the Governments social distancing strategies.
- All orders containing alcohol must be signed for by an adult (18+). Due to this, we are unable to leave items in a safe place.
- We do not ship outside of UK Mainland and are unable to deliver to some Mainland postcodes (see below).
- All orders are processed by 10am every day – orders made after 10am will be dispatched the following day:
- An item ordered on Monday before 10am will be dispatched that day, orders made after 10am will be dispatched on Tuesday. Items ordered on a Friday before 10am will be dispatched that day, and after 10am the following Monday.
- Polypins are dispatched Monday to Thursday, delivered Tuesday to Friday only. This is due to the live nature of the product.
- We do not offer a Saturday or weekend delivery service at this time.
- Please note requested delivery dates are subject to the delivery time stated below and are not guaranteed.
|Product||Delivered By||Delivery Time||Price Per Item|
|All Products||Courier||1-2 working days||1 or more items: £7.95|
|All Products||Courier Local/ BN Postcodes Only||1-2 working days||£5.95 - £7.95|
|All Products||Harvey's Direct Delivery||Once a week
Selected 'RH': Tuesday
Selected 'TN': Wednesday
Selected 'BN': Thursday
|All Products||Harvey's Direct Delivery Lewes||Friday's Only||Free|
|Gift items: Glassware, Breweriana, Clothing, & Memberships||Royal Mail (up to courier price threshold)||2-3 working days||From £2.95|
Track your order here: www.apc-overnight.com
Queries about your order: 0800 37 37 37
When an order is placed and the correct email address supplied, APC will send an email including your tracking number. Please check your junk email if they are not listed in your email address book.
Please Note: APC is unable to guarantee a time of delivery. Our items are delivered Monday to Friday between 9am and 5.30pm. If you wish to nominate a neighbour, please put their house number in the comments box in the checkout. Items undelivered will be returned to our depot.
Our shipping costs are calculated on the weight and number of the items selected and UK Value Added Tax is included in the Postage Price.
If you have any concerns over your order please contact our shop on 01273 480 217.
Unfortunately, we are currently unable to deliver to the following UK Mainland postcodes:
- IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9
- TR21, TR22, TR23, TR24, TR25
- PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
- AB30, AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
- FK17, FK18, FK19, FK20, FK21, FK22, FK23, FK24, FK25, FK26, FK27, FK28, FK29, FK30, FK31, FK32, FK33, FK34, FK35, FK36, FK37, FK38, FK39, FK40, FK41, FK42, FK43, FK44, FK45, FK46, FK47, FK48, FK49, FK50, FK51, FK52, FK53, FK54, FK55, FK56, FK57, FK58, FK59, FK60, FK61, FK62, FK63, FK64, FK65, FK66, FK67, FK68, FK69, FK70, FK71, FK72, FK73, FK74, FK75, FK76, FK77, FK78, FK79, FK80, FK81, FK82, FK83, FK84, FK85, FK86, FK87, FK88, FK89, FK90, FK91, FK92, FK93, FK94, FK95, FK96, FK97, FK98, FK99
- IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63
- KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
- PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40
- PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50
- HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
- IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56
- KA27, KA28
- KW15, KW16, KW17
- PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
- PH42, PH43, PH44
- ZE1, ZE2, ZE3
- GY, JE
Some postcodes qualify for local delivery rates, if this rate applies to you this will be offered to you at the checkout.
When selecting a local delivery slot please be aware these will only be delivered on the days specified. If this day doesn't suit your order please select the courier option instead.
Selected 'RH': Tuesday / £3.50
Selected 'TN': Wednesday / £3.50
Selected 'BN': Thursday / £3.50
Lewes & Local: Friday / Free
*Please allow up to 7 working days for delivery. Note we will not be able to track your item once it has been sent and can not be held responsible for any items undelivered.
Last Local delivery days
If you have selected a local delivery service and your order has been received by 10am Thursday 17th December expect your order to arrive to your selected area on these days.
BN: Thursday 17th December
Local Lewes: Friday 18th December
RH: Tuesday 22nd December
TN: Wednesday 23rd December
Online Customer Collections are only available from our Depot site in Lewes:
When you collect your items please arrive on the day specified at the checkout and wear a face covering when entering our depot.
Same day collections can be collected 1hr after ordering. Please bring your order details with you.
Daveys Lane can be found opposite the Aldi store in Lewes. Follow the signs as you drive through the car park and round to our customer collection area.
To keep our staff and customers safe all collections are no contact.
Available: Monday - Friday, 10am - 4pm
Daveys Lane Opening Hours
|Wednesday||23/12/2020||10.00 - 16.00|
|Tuesday||29/12/2020||10.00 - 16.00|
|Wednesday||30/12/2020||10.00 - 16.00|
|Tuesday||05/01/2021||10.00 - 16.00|
Open Mon-Sat: 9.30am – 5.30pm, Sunday 11.00am – 3.00pm.
Your rights to return goods are protected under the EU Distance Selling Directive.
If, for any reason, you are not happy with your order then please contact Harvey’s Brewery Shop and we will arrange with you for the return of your order and to resolve any problems.
It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature, or if you have not received your items within 10 days of ordering, please advise us by e-mail at firstname.lastname@example.org.
Please return any merchandise to our Harvey’s Brewery Shop and any unsuitable merchandise in good condition. We will always do our best to resolve any issues with items and replace or refund items when possible. Harvey and Son Lewes (Ltd) retain the right to refuse refunds or exchanges on items that have been worn or degraded through use.
Damage in transit – should you experience any breakages in transit then please contact Harvey’s Brewery Shop as soon as possible.
Please contact us as soon as possible at the Harvey’s Brewery Shop if your Polypin has not arrived in time.
If there are any issues with quality and the beer has been stored correctly, as directed in our guide to Caring For Your Polypins, and is within its shelf-life, we will arrange for the beer to be collected so it can be tested in our quality control unit.