Delivery and Returns

Please be aware of the below terms and conditions when placing an order.

• All orders containing alcohol must be signed for by an adult (18+). Due to this, we are unable to leave items in a safe place.
• We do not ship outside of UK Mainland and are unable to deliver to some Mainland postcodes (see below).
• Orders are processed by 12 noon every day – orders made after 12 noon will be dispatched the following day:
  • An item ordered on Monday before 12.00 will be dispatched that day, orders made after 12.00 will be dispatched on Tuesday. Items ordered on a Friday before 12.00 will be dispatched that day, and after 12.00 the following Monday.
• Polypins are dispatched Monday to Thursday, delivered Tuesday to Friday only. This is due to the live nature of the product.
• We do not offer a weekend delivery service at this time.
• Please note requested delivery dates are subject to the delivery time stated below and are not guaranteed.

Our rates

Delivery Options

Courier

Track your order here: Track your parcel 
Queries about your order: Contact DPD

When an order is placed and the correct email address supplied, DPD will send an email including your tracking number. Please check your junk email if they are not listed in your email address book.

Please Note: DPD work on hourly time slots, they will update you by email on the day of delivery. Our items are delivered Monday to Friday between 9am and 5pm. If you wish to nominate a neighbour, please put their house number in the comments box in the checkout.

Our shipping costs are calculated on the weight and number of the items selected and UK Value Added Tax is included in the Postage Price.

If you have any concerns over your order please contact our shop on 01273 480 217.

Local Delivery

Some postcodes qualify for local delivery rates, if this rate applies to you this will be offered to you at the checkout.

When selecting a local delivery slot please be aware these will only be delivered on the days specified. If this day doesn't suit your order please select the courier option instead.

Postcodes:

Selected 'RH': Tuesday / £3.50

Selected 'TN': Wednesday / £3.50

Selected 'BN': Thursday / £3.50

Lewes & Local: Friday / Free

Royal Mail

*Please allow up to 7 working days for delivery. Note we will not be able to track your item once it has been sent and can not be held responsible for any items undelivered.

Customer Collections

Online Click and Collect orders are available from our Brewery Shop in Lewes:

Harvey's Brewery Shop,
6 Cliffe High Street,
Lewes,
East Sussex,
BN7 2AH

Tuesday - Saturday, 10am - 5pm

Good's will be available the following day.

View our Refund Policy

If, for any reason, you are not happy with your order then please contact Harvey’s Brewery Shop and we will arrange with you for the return of your order and to resolve any problems.

It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write ‘Damaged’ clearly on the consignment note beneath your signature, or if you have not received your items within 10 days of ordering, please advise us by e-mail at shop@harveys.org.uk.

Merchandise

Please return any merchandise to our Harvey’s Brewery Shop and any unsuitable merchandise in good condition. We will always do our best to resolve any issues with items and replace or refund items when possible. Harvey and Son Lewes (Ltd) retain the right to refuse refunds or exchanges on items that have been worn or degraded through use.

Bottled Beers

Damage in transit – should you experience any breakages in transit then please contact Harvey’s Brewery Shop as soon as possible.

Polypins

Please contact us as soon as possible at the Harvey’s Brewery Shop if your Polypin has not arrived in time.

If there are any issues with quality and the beer has been stored correctly, as directed in our guide to Caring For Your Polypins, and is within its shelf-life, we will arrange for the beer to be collected so it can be tested in our quality control unit.

Unfortunately, we are currently unable to deliver to the following UK Mainland postcodes:

• BT
• IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9
• TR21, TR22, TR23, TR24, TR25
• AB30, AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
• FK17, FK18, FK19, FK20, FK21, FK22, FK23, FK24, FK25, FK26, FK27, FK28, FK29, FK30, FK31, FK32, FK33, FK34, FK35, FK36, FK37, FK38, FK39, FK40, FK41, FK42, FK43, FK44, FK45, FK46, FK47, FK48, FK49, FK50, FK51, FK52, FK53, FK54, FK55, FK56, FK57, FK58, FK59, FK60, FK61, FK62, FK63, FK64, FK65, FK66, FK67, FK68, FK69, FK70, FK71, FK72, FK73, FK74, FK75, FK76, FK77, FK78, FK79, FK80, FK81, FK82, FK83, FK84, FK85, FK86, FK87, FK88, FK89, FK90, FK91, FK92, FK93, FK94, FK95, FK96, FK97, FK98, FK99
• G83
• IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63
• KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
• PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40
• PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50
• HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
• IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56
• KA27, KA28
• KW15, KW16, KW17
• PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
• PH42, PH43, PH44
• ZE1, ZE2, ZE3
• GY, JE

Return to Shop